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Friday, December 20, 2002
Back to the Future Problem
There seems to be a problem with the DVD releases of Back to the Future 2 and 3.
The anamorphic widescreen transfers on Back to the Future II and Back to the Future III were framed improperly, which means that elements in the picture that should be visible are cropped out. Now, the studio is aware of this problem, and there will be a replacement program in effect starting in February '03. Also, this isn't an isolated problem with just a small amount of the shipment affected. Every copy of BTTF 2 and BTTF 3 on store shelves is affected by the bad framing. Below is a example. The picture on the left is from the old Laserdisc version, the picture on the right is from the new DVD version.
Here is a email from Universal Studios:
Thank you for your email. Universal Studios will exchange Back to the Future parts 2 and 3 for copies with the updated framing in late February 2003. You may send the DVDs back now or wait until February. Please send Back to the Future disks 2 and 3, without the case, and a letter with the following information: Name, Full Mailing Address, Daytime Phone Number, Reason for Return and Return Address. Send to:
Back to the Future DVD Returns
PO Box 224468
Dallas, Texas 75260
Thank you,
Universal Studios Customer Service
Canadian customer service number for people to call: 866-532-2202
0 comments
- posted
by Unknown on 2:07 AM
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